Keywords are the first and most simple user trigger developed by ItsAlive.io. However, there is another advanced functionality beyond what meets the eye.
This comes in the form of keyword priorities. At this point, you'll have noticed that there are multiple keyword options: Or / And.
Or corresponds to adding a new keyword in a group, And corresponds to adding a new Group of keywords. These are logic modifiers that help your chatbot become a smarter tool.
If you have two recipes that have the same keyword "concerts", you can use keyword priorities to vary the type of responses your chatbot gives.
For example, if users ask for "festivals in April", they will be redirected to the Coachella recipe since ItsAlive.io will identify "festivals" and "april" as keywords.
If users ask for "festivals in August", they’ll be redirected to a Burning Man recipe instead. ;)