User Reply enables you to ask an open question to a user and save it as a variable.
You can use this:
- To customize the user experience : add {{variables}} in your chatbot answers.
- To ask for personal information, which you can then send to a CRM or API
- To gather open answers or a simple message that you'd like to send by email.
This feature works great with email notifications and API connectors.
Here is an example of how it works:
- Create a recipe with an open question. Ex: What is your email?
- Add a user reply setting to this recipe. Ex: Variable: email, Type: email, Error: That's not an email, User redirection: Thank you

- Edit your "thank you" recipe, in our case with email notification.

- Use your {{email}} where you want (conversation, api, email notification...)