User Reply (for lead generation forms)

By asking user information through inputs, you can then send this information to a CRM: phone number, email, file or photo upload...

Written by Benjamin
Updated over a week ago

User Reply enables you to ask an open question to a user and save it as a variable.

You can use this:

To customize the user experience : add {{variables}} in your chatbot answers.
To ask for personal information, which you can then send to a CRM or API
To gather open answers or a simple message that you'd like to send by email.

This feature works great with email notifications and API connectors.

Here is an example of how it works:

Create a recipe with an open question. Ex: What is your email?
Add a user reply setting to this recipe. Ex: Variable: email, Type: email, Error: That's not an email, User redirection: Thank you

Edit your "thank you" recipe, in our case with email notification.

Use your {{email}} where you want (conversation, api, email notification...)

Use with email notification